Our Reviews
John A|2015 GMC Terrain
Confirmed Service Customer
3/20/2026
Friendly, honest people. Did a good job. Did what I asked. Didn’t try to sell me what I didn’t want or need.
3/21/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Groton, CT
Kelley C|2023 Buick Envision
Confirmed Service Customer
3/19/2026
Quick and easy
3/20/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Pawcatuck, CT
Emanuele F|2024 GMC Yukon XL 1500
Confirmed Service Customer
3/20/2026
The staff in the service department always go above and beyond for their customers. However, due to things beyond their control (parts availability) they can't always get the repairs out the door as fast as they would like.
3/21/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Westerly, RI
Jeffrey S|2016 GMC 1500 Sierra
Confirmed Service Customer
9/15/2025
Work completed all was great.
9/16/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Killingworth, CT
Rick M|2001 Buick Park Avenue
Confirmed Service Customer
9/28/2025
I came in with code issue and they found it and fixed it after contacting me
9/30/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
Westerly, RI
Danielle L|2026 Buick Envista
Confirmed Sales Customer
11/4/2025
The Sales agent Santino Checchi was such a pleasure to deal with. Mr. Checchi was not pushy and took his time and patience to listen to needs. I wanted to thank the dealership for driving there and taking time to look up the paperwork I didn't have. In the future a text, email and or sign to remind people what to bring would benefit the dealership. At times we act on impulse, but its best to be prepared once you buy a car. Everyone there was helpful and polite. I am a repeat customer and will enjoy purchasing there again.
Santino Checchi
11/5/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Norwich, CT
Ryan Z|2019 GMC 1500 Sierra
Confirmed Service Customer
11/9/2025
Very easy to work with, communication is great and clear on what was needed to complete the work.
11/10/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Westerly, RI
Stephen R|2026 GMC Sierra 1500
Confirmed Sales Customer
11/20/2025
Dan, Kevin, and Aaron were abolutely AWESOME to work with. Fabulous experience! Going forward, we'll be back to purchase and we'll absolutely refer friends and family . Sincerely, Steve Resnisky
Gregory Sloan
11/21/2025
Hi, thank you for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Niantic, CT
Newell S|2023 Buick Encore GX
Confirmed Service Customer
11/6/2025
Such efficient and pleasant service! thank you, Lisa, and staff always.
11/7/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Mystic, CT
Matthew W|2025 Buick Envision
Confirmed Sales Customer
11/6/2025
From the first call to signing the lease - the team was outstanding! From jim to luis to toby to aaron i was always taken care of!
Luis Vides
11/7/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Matthew! We are always more than happy to assist you if anything else comes up. Take care!
Milford, CT
Bryan H|2019 GMC 2500HD Sierra
Confirmed Service Customer
12/13/2025
I have been using you exclusively for five years on my GMC truck. I have spent tens of thousands of dollars at your dealership. The most recent incident involved bringing the truck in for an oil change and asking the guys to check for a pin hole radiator leak. They come back and say I need a $1,700 radiator replacement job and that they CANNOT regen the system for a code they fixed until it’s done. Bs. I brought the truck home took to a small shop and they end up telling me there’s a leak, NOT the radiator, that they cannot fix. I bring it back to your place then they tell me it’s a 30-40 hour job and it’s going to be $9,000. At this point I do not believe them so I bring it to another shop and in one week I’m driving it, problem fixed and it only cost a $1,000. You have turn the service department into a Somalia Scsm show like they work on commission. I haven’t decided yet if I’m going to post this on my social media accounts because I actually like the service rep I deal with. Total BS. I’m also thinking of reporting it to the DMV inspector.
12/16/2025
Our team has acknowledged this review.
Waterford, CT
Mary H|2018 Buick Encore
Confirmed Service Customer
11/26/2025
Joe was excellent
11/27/2025
Your praise for Joe is fantastic—he’ll be thrilled to know his excellent service made a difference. We look forward to providing the same standout care in the future.
Gales Ferry, CT
David R|2001 Chevrolet Tahoe
Confirmed Service Customer
12/12/2025
12/8/2025 Well , I call service and explained to Peter that our Tahoe 2001 I purchased new and has never been in the snow failed emissions test for knock sensors and I asked for a quote. He replied hold on and I’ll get back to you. Ok great, Quoted around $ 565.00. Ok sounds good I’ll have it done, drop it off now or later peter replied. Thank you I’ll drop it off first thing tomorrow morning. 12/9/25. Dropped off at 7:40. Fill out information with service, Peter not in yet. Ok later that morning Peter calls me and explains it will need a wiring harness about $80.00 I replied no problem. Then again that afternoon Peter calls me and explains to me they have to get o rings for the fuel rail and won’t be ready today ? . And when u get it back yon must put 200 miles on or it won’t pass emissions .?. Really !? 11/10/25. No call typical.! as of 11:30. So I now headed to see what they had in store for me. And here goes, Peter yes was just going to call you . It is ready. Ok good. If you don’t mind waiting a few minutes I’ll get your bill ready and you will be all set. Ok good. After about ten minutes gives me a bill for. $1262.56. What’s this. What happened to the quote. So anyhow in pay the bill still being nice . Again ask. About having to put 200 miles on before getting emissions O yes. About computer resetting itself. .?? Ok have a nice day. How would you like to be in my shoes here. Typical service. Deep down I knew better than having the work here, really sorry to say I was expecting it , so I didn’t get upset. Ps. Hope it passes after 200 miles.
12/13/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Stonington, CT
Joyce T|2025 Buick Envision
Confirmed Sales Customer
12/31/2025
They were very patient with this little grey haired lady who needed some help with some extra information to support a great buying experience. Jim and Aaron were very supportive.
James Cipriano
1/1/2026
We’re thrilled Jim and Aaron could provide patient and supportive guidance! It was a pleasure assisting you, and we’re so glad you felt comfortable throughout your experience.
Old Mystic, CT
Richard P|2019 GMC Terrain
Confirmed Service Customer
12/31/2025
Na
1/1/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Groton, CT
Donna A|2016 Buick Encore
Confirmed Service Customer
2/6/2026
I have always trusted my service at Brustolon I have just bought a new Encore that’s how much I trust them . They always say a good dealership if they have a good service department they have everything .
Lisa Gaudreau
2/7/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
North Stonington, CT
Matthew T|2024 GMC Canyon
Confirmed Service Customer
10/24/2025
very fast to schedule, easy process to initiate service, and easy to finish and take vehicle back.
10/25/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Mystic, CT
Beverly B|2025 Buick Envista
Confirmed Service Customer
1/28/2026
Very pleasant and clean.
Waterford, CT
Cheryl S|2021 Buick Encore GX
Confirmed Service Customer
2/12/2026
Always the best service!
Joseph Moniz
2/13/2026
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
Putnam, CT
John A|2015 GMC Terrain
Confirmed Service Customer
3/20/2026
Friendly, honest people. Did a good job. Did what I asked. Didn’t try to sell me what I didn’t want or need.
Lisa Gaudreau
3/21/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Groton, CT
Kelley C|2023 Buick Envision
Confirmed Service Customer
3/20/2026
Quick and easy
Hugh D
3/20/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Pawcatuck, CT
Stuart P|2011 Chevrolet Camaro
Confirmed Service Customer
9/18/2025
Always great service!
9/19/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
Pawcatuck, CT
Scott A|2021 GMC 1500 Sierra
Confirmed Service Customer
10/19/2025
Had an oil change and emissions test done.
10/20/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Groton, CT
Brendan C|2024 GMC HUMMER EV Pickup
Confirmed Service Customer
11/21/2025
Phenomenal dealership with clean facility and amazing staff
11/22/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Brustolon Buick GMC Truck and we hope to see you again soon!
Mystic, CT
Richard R|2020 GMC 3500HD Sierra
Confirmed Service Customer
1/28/2026
Always a pleasure !
Jersey City, NJ
Rossi R|2026 GMC Sierra 1500
Confirmed Sales Customer
2/27/2026
Everyone was Very helpful during the buying process
James Cipriano
2/28/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
North Haven, CT
Donald F|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
3/13/2026
Greg was excellent, took great care of my whole transaction.
Gregory L
3/14/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Chepachet, RI
Rosann D|2021 GMC Terrain
Confirmed Service Customer
3/23/2026
Friendly
Lisa Gaudreau
3/24/2026
We're glad to hear you found our staff was friendly! If you have any further questions, please give us a call. We're always happy to help!
Groton, CT
Henryk S|2023 GMC Acadia
Confirmed Service Customer
9/10/2025
All associates are professional and friendly to work with
9/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Norwich, CT
Richard G|2009 Chevrolet HHR
Confirmed Service Customer
10/15/2025
They treat like family at this dealership
10/16/2025
Thank you for sharing that! We’re thrilled you feel like part of the family here—it’s exactly the kind of welcoming environment we strive to create. We look forward to keeping that sense of care and community alive every time you visit!
Canterbury, CT
David C|2026 GMC Canyon
Confirmed Sales Customer
2/19/2026
Always love working with Greg Sloan. Always straight forward with us. Very enjoyable experience. Also enjoyed working with the financial person Aaron. Our last experience with the financial person was not good. He was a breath of fresh air.
Gregory L
2/20/2026
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Brustolon Buick GMC, INC. and we hope to see you again soon!
Pawcatuck, CT
Kevin D|2025 Buick Envision
Confirmed Sales Customer
3/18/2026
Everyone was great to work with, team was very helpful in answering my wife's questions and concerns in chosing her new Buick. Which is the reason we keep coming back.
Gregory L
3/18/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
Ledyard, CT
Carol O|2017 GMC 1500 Sierra
Confirmed Service Customer
4/14/2026
Always a great experience Lisa has always been the best. She is very friendly and professional. Answers all my questions and really cares about my time and vehicle.
Lisa Gaudreau
4/15/2026
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
Mystic, CT
Charles C|2023 Chevrolet Trailblazer
Confirmed Service Customer
12/2/2025
very knowledgeable and very respectful! Answered all my questions and concerns!
12/3/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Brustolon Buick GMC Truck and we hope to see you again soon!
Groton, CT
Karen M|2026 Buick Enclave
Confirmed Sales Customer
12/18/2025
Everyone at the dealership was great. Went home with a great car.
Richard Dalton
12/19/2025
We’re thrilled you had a great experience and drove home in a great car! Thank you for choosing our dealership.
Charlestown, RI
Michael C|2026 GMC Canyon
Confirmed Sales Customer
2/4/2026
Everyone was great, and the process was simple. Fair pricing and kind people. Aaron was the real star. Straight, honest, likable and not pushy upselling me on things I didn't want.
James Cipriano
2/5/2026
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Brustolon Buick GMC, INC. and we hope to see you again soon!
Media, PA
Tiffany W|2019 Buick LaCrosse
Confirmed Service Customer
3/4/2026
Joe in service is the best!
Joseph Moniz
3/7/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Mystic, CT
Scott A|2021 GMC 1500 Sierra
Confirmed Service Customer
4/20/2026
Needed service for my 2021 Sierra elevation. It was showing a shift to park warning when engine was off in park. Took 3 days to get parts/repair. They gave me a loaner. They said it was not covered under my certified used warranty. Paid just under $700.
Joseph Moniz
4/22/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Groton, CT
Emanuele F|2024 GMC Yukon XL 1500
Confirmed Service Customer
3/20/2026
The staff in the service department always go above and beyond for their customers. However, due to things beyond their control (parts availability) they can't always get the repairs out the door as fast as they would like.
Lisa Gaudreau
3/21/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Westerly, RI
Richard M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
4/5/2026
It was OK at best little upset that they couldn’t fix the cover for my truck bed. It had blown off on the highway during a test drive. Before we even drove the truck it was open about 3 inches and my sales guy didn’t know how to close it so we took the truck anyways because it was not closed. The wind got underneath it and blew it off the truck. For the kind of money I spent on this truck I would’ve thought that they would have fixed that for me that was one of the selling points for me on the truck instead they said they tried and that was the extent of that.
Lisa Gaudreau
4/7/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Manchester, CT
Diane S|2018 GMC Acadia
Confirmed Service Customer
4/12/2026
Dan Casey and his service department do an amazing job! They are attentive to so many details that other dealerships that I've been associated for my GMC vehicles with have missed.
Joseph Moniz
4/13/2026
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Niantic, CT
Jesse M|2026 GMC Sierra 1500
Confirmed Sales Customer
4/21/2026
I purchased a 2026 GMC Sierra Denali and the whole process went very well. From the phone call with the Kayla discussing the truck. We spoke about the color I was looking for, the truck came in and she called to let me know it was there. I met the best Salesmen, Joe Lamonica, he help me get the purchase complete in no time. The only negative remark I have is that it seemed the finance team did not know what the Internet had for GMC rebates and we went back and forth until they settled with the amount that was shown on their website, but I still had $500 withheld from the rebates as it was said the $500 was for the serviceman rebate. Which was clearly shown on a separate line item. Once with the financier we discussed the truck and cost. At that time I realized they did not include the $3500 GMC trade in allowance that I brought up while discussing with the sales team prior to meeting with finance. End result, I did get the $3500 added to the truck. I left the $500 rebate that was shown as “Bonus Cash” which is still on their website on the table as at this point, I was sick of the discussion. I think the sales team was great and the finance team were shady as can be.
Joseph Lamonica
4/22/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Meriden, CT
John P|2024 GMC Sierra 1500
Confirmed Service Customer
12/28/2025
The staff is kind, courteous and friendly!
12/29/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Oakdale, CT
Joshua L|2026 GMC Sierra 1500
Confirmed Sales Customer
1/22/2026
The salesman Tino was very helpful and knowledgeable about the process, the only reason I didn’t rate the overall process as excellent is that it took about 4 hours from start to finish to get through the final paperwork and get out the door.
Santino Checchi
1/23/2026
Hi, thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If there's anything further we can do for you, we are happy to help!
Ledyard, CT
Steve S|2019 GMC Terrain
Confirmed Service Customer
1/26/2026
Quick service, no issues!
1/27/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Stonington, CT
Michael S|2015 GMC Acadia
Confirmed Service Customer
3/10/2026
To date they have been top notch on service, timing and billing- Looking forward to bring in my vehicle in for additional maintenance and repairs
Joseph Moniz
3/10/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
Ledyard, CT
Frank A|2018 GMC Yukon
Confirmed Service Customer
4/23/2026
Easy t I deal with. Good service.
Joseph Moniz
4/24/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Pawcatuck, CT
Karl M|2023 GMC Sierra 2500 HD
Confirmed Service Customer
4/30/2026
Very friendly and professional. They treat customers like they want them to come back...the way it should be!
Lisa Gaudreau
5/1/2026
We're glad to hear you found our staff was very friendly and professional! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Westerly, RI
Erik S|2015 GMC 2500HD Sierra
Confirmed Service Customer
5/7/2026
No complaints. Quick and easy and everyone was very nice and helpful.
Joseph Moniz
5/9/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
Oakdale, CT
Ian D|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
2/6/2026
Joe and the service team were fantastic to work with! I will be returning if I need future service!
Joseph Moniz
2/7/2026
Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Gales Ferry, CT
Emanuele F|2024 GMC Yukon XL 1500
Confirmed Service Customer
3/5/2026
Knowledgeable, friendly and courteous staff. They do great work, and always keep me posted on the progress and costs
Joseph Moniz
3/6/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
Westerly, RI
Jeffrey G|2026 GMC Sierra 1500
Confirmed Sales Customer
3/27/2026
Everything went smoothly. I would with Kayla and Joe and they were both fantastic. I enjoyed getting to know Joe and his wife’s delicious food. They were professional and we got straight to the point no haggling back and forth. Very happy with my purchase at Brustolon.
Joseph Lamonica
3/28/2026
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
Cumberland, RI
Donna S|2014 Buick Verano
Confirmed Service Customer
4/2/2026
Bought the car and it never should have left the lot without the passenger airbag working. Granddaughter goes to school in Providence. Brought the car in to repair what should have been taken care of before we bought the car. Wrong part was ordered so nothing was done. Brought it back in a second time for repair. Got the repair but noticed that the next day that the heat was not working. Called and was not treated kindly by the person answering the phone but Joe has been very nice. Have made another appointment to find out what happened to the heat. Third trip from Providence. With the price of gas this is getting costly to repair a car that should not have been sold with an airbag issue.
Joseph Moniz
4/3/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Westerly, RI
Nicholas C|2023 GMC Sierra 1500
Confirmed Service Customer
4/7/2026
Service on my vehicle was always excellent and not a long waiting period to perform the work. The service desk is always pleasant to talk to
Peter Slota
4/9/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Uncasville, CT
Jerome T|2023 GMC Sierra 1500
Confirmed Service Customer
5/4/2026
Easy to make an appointment and drop off and waiting time period were good.
Joseph Moniz
5/6/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
Westerly, RI
Sean M|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
5/10/2026
The staff were all very helpful throughout the whole process. Jim was fantastic with the sale and Aaron in completing the purchase.
James Cipriano
5/11/2026
We truly appreciate your thoughtful feedback about our team. It’s wonderful to hear Jim provided fantastic assistance with the sale while Aaron helped make the purchase process smooth and enjoyable. Thank you for choosing us, and we hope you enjoy your new vehicle!
Killingworth, CT
Donald B|2015 GMC Terrain
Confirmed Service Customer
4/25/2026
Replace tires and did a 4 wheel alignment.
Peter Slota
4/27/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Preston, CT
Jillkaren R|2026 GMC Terrain
Confirmed Service Customer
4/30/2026
It was the first time I took my 2026 GMC Terrain in for oil change and inspection. The three employees at the counter all looked up at me as I walked in and greeted me with smiles. Checking in my car was quick and I was able to sit in the comfortable waiting room while my car was being serviced. As other employees walked by they would greet me and the other customers and ask if we needed anything. I did have to wait very long for my car to be ready and checking out was quick and easy. When I got in my car is was clean and the service person put the next oil change reminder on the windshield. That is great to have so I don't have try to remember on my own. I will be back again and let my friends know what great service I received. Thank you.
Peter Slota
5/1/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Waterford, CT
Christopher H|2023 GMC Sierra 1500
Confirmed Service Customer
5/5/2026
I am writing to formally file a complaint regarding my recent experience at Brustolon Buick GMC, which I found to be both unprofessional and unacceptable. I brought my vehicle in for a routine oil change and clearly stated at the time of service that I was to be contacted and provide authorization for any additional work or charges beyond the oil change. In addition, I mentioned that my backup camera was not functioning properly and noted that I have an extended warranty covering electronic components. Despite these clear instructions, your service department proceeded to perform a diagnostic on the camera system without contacting me or obtaining my authorization for any associated charges. Not only was I not notified, but the issue was also not resolved. I was later told that the problem was related to a module, yet no repair was completed. Even more concerning, I was informed that I would not be allowed to retrieve my vehicle unless I paid the unauthorized diagnostic fee. This placed me in an unreasonable position and reflects extremely poor customer service practices. At no point did I approve any diagnostic work or charges beyond the oil change. Charging a customer for services that were neither authorized nor successfully completed is unacceptable. Furthermore, I find the communication regarding the issue to be misleading and lacking transparency. I am requesting the following: * A full refund of the unauthorized diagnostic charge * A formal explanation of why my explicit instructions were disregarded * Assurance that steps will be taken to prevent this type of situation from happening to other customers I expect a prompt response to this matter. If this issue is not resolved appropriately, I am prepared to escalate my complaint through appropriate consumer protection channels.
Joseph Moniz
5/8/2026
Our team has acknowledged this review.
Lincoln, NH
Jeffery V|2026 GMC Sierra 1500
Confirmed Service Customer
5/11/2026
I should’ve been offered a loaner vehicle while my 2026 GMC Denali was in the shop for a warranty repair for 2 days.
Lisa Gaudreau
5/12/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Mystic, CT
Larry E|2024 Buick Enclave
Confirmed Service Customer
2/20/2026
Service was done quickly, Service agents were all very friendly and efficient
Lisa Gaudreau
2/21/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
South Kingstown, RI
Charles B|2015 GMC 1500 Sierra
Confirmed Service Customer
4/6/2026
Fast and efficient as always
Joseph Moniz
4/7/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
Pawcatuck, CT
Kim H|2018 Buick Encore
Confirmed Service Customer
4/10/2026
Terrible as akways
Joseph Moniz
4/11/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Pawcatuck, CT
James C|2024 GMC Sierra 2500 HD
Confirmed Service Customer
4/16/2026
Excellent service
Hugh D
4/17/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
Indiantown, FL
Russell B|2017 GMC Acadia
Confirmed Service Customer
4/19/2026
Always friendly and good service.
Peter Slota
4/20/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Niantic, CT
Lewis T|2017 GMC 1500 Sierra
Confirmed Service Customer
5/1/2026
Awesome service, Antonio Acura sold me a 2017 GMC sierra, they said they didn’t have the tools to fix it, brought it to Brustolon they ran a diagnostic fixed a wire and done, you have a customer for life.
Joseph Moniz
5/3/2026
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
Groton, CT
David D|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/19/2026
work was performed ahead of schedule at a fair price
Joseph Moniz
6/21/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brustolon Buick GMC, INC.. If you have any further questions, please give us a call. We're always happy to help!
Stonington, CT
Michael E|2013 Buick Regal
Confirmed Service Customer
6/19/2026
1) Poor communication. 2) Quote not honored after parts the dealer ordered were not what had been quoted/promised. 3) No apology offered, no responsibility taken. When I asked if the Service/ General Manager could be consulted it was made clear that the son of the owner hed that position and clearly had no interest in making any of this better. I was without the use of my car for close to three weeks.
Joseph Moniz
6/21/2026
It appears that the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours, as it helps us identify areas where we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
New London, CT
Richard N|2026 GMC Terrain
Confirmed Sales Customer
6/8/2026
I came in spur of the moment as my vehicle had been in an accident and I needed a replacement. Gregg who had sold me 2 other vehicles worked me in between other customers he had. We came to an agreement on a vehicle and I was able to pick it up the next morning. Thank you Brustolon for taking good care of me again.
Gregory L
6/9/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Mystic, CT
Andrew S|2023 GMC Acadia
Confirmed Service Customer
7/20/2026
Very professional and the job was done properly
Joseph Moniz
7/21/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brustolon Buick GMC, INC.. If you have any further questions, please give us a call. We're always happy to help!
Bristol, CT
William R|2021 Chevrolet Tahoe
Confirmed Service Customer
8/6/2026
Lisa G in service went above and beyond to get my vehicle taken care of and get me on the road ASAP.
Lisa Gaudreau
8/8/2026
Thank you for the awesome feedback! We're so glad to hear that our staff went above and beyond to assist you. We’ll be sure to pass along your kind words and look forward to continuing to assist you with all your future vehicle needs!
Chaplin, CT
Michael H|2023 GMC Sierra 1500
Confirmed Service Customer
7/2/2026
Very timely much appreciated
Joseph Moniz
7/3/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brustolon Buick GMC, INC.. If you have any further questions, please give us a call. We're always happy to help!
North Stonington, CT
William P|2022 GMC 2500HD Sierra
Confirmed Service Customer
7/22/2026
The staff was welcoming, courteous, and informative. The waiting area was clean and comfortable, and all requested work was completed professionally. The only area for improvement was that the wait time was slightly longer than expected.
Lisa Gaudreau
7/23/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Gales Ferry, CT
Laurent G|2026 Buick Encore GX
Confirmed Sales Customer
7/29/2026
Everything went well. But since I had to order my car to get the right color as opposed to buying an in stock car on the lot (I already had a deposit down on one but seeing the car on a cloudy day it was just too gray) I lost much of the dealer discount off MSRP. Staff was great however and communication was good.
Richard Dalton
7/30/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Uncasville, CT
Joanne H|2026 Buick Envision
Confirmed Sales Customer
8/21/2026
Patience Cordiality Camaraderie Doing business here is a positive experience, one I seem to keep coming back to
Gregory L
8/22/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brustolon Buick GMC, INC.. Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Preston, CT
Richard G|2015 GMC Canyon
Confirmed Service Customer
5/1/2026
Carl and Joe took good care of my problem with the glove compartment coming unhinged!
Joseph Moniz
5/3/2026
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
Pawcatuck, CT
Kimberly A|2024 Buick Encore GX
Confirmed Service Customer
5/6/2026
Always a pleasure! Great Service!
Joseph Moniz
5/8/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brustolon Buick GMC, INC.. If you have any further questions, please give us a call. We're always happy to help!
Ledyard, CT
Russell B|2017 GMC Acadia
Confirmed Service Customer
5/22/2026
Always pleasant staff, appreciate the shuttle service, help me stay on top of maintaining my vehicle.
Joseph Moniz
5/24/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Niantic, CT
Andrew S|2023 GMC Acadia
Confirmed Service Customer
6/3/2026
Very professional and did a great job thanks
Joseph Moniz
6/4/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brustolon Buick GMC, INC.. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Bristol, CT
William H|2026 GMC Canyon
Confirmed Sales Customer
6/30/2026
It was a pleasure doing business at Brustolon GMC Buick. Greg Sloan was amazing every step of the way throughout the purchase steps. He is very very knowledgeable, helpful and a gentleman. He knows what he is doing every step of the way.
Gregory L
7/2/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Andover, CT
David J|2018 GMC Acadia
Confirmed Service Customer
6/8/2026
Good crew been with them for 23 years and never been disappointed
Joseph Moniz
6/8/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
Mystic, CT
Kevin D|2020 GMC Acadia
Confirmed Service Customer
6/11/2026
Good
Joseph Moniz
6/13/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
Norwich, CT
David D|2026 GMC Canyon
Confirmed Sales Customer
6/18/2026
What started out as a horrible experience was able to be corrected for a much better result, thanks to the owner Cindy. Everything from that point forward was fantastic. The only issue was the all-weather floor mats that I was advised but be supplied to me by Toby were not and instead, I received a set from a different vehicle a few years older. Not too big a deal but I hold people at their word, and I don't want to seem ungrateful for the team here helping to get me into my new truck. The salesperson had to figure out a solution on the fly as he stated no one advised him of the new mats.
Luis Vides
6/20/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Millbury, MA
Sherrly M|2017 Buick Regal
Confirmed Service Customer
6/28/2026
Service people were nice, efficient and prompt. The waiting room was comfortable and well stocked with water, etc.
Lisa Gaudreau
6/29/2026
Hello, thank you for sharing your positive experience. If you're ever in need of more help, please let us know!
Waterford, CT
Michael S|2024 GMC Canyon
Confirmed Service Customer
7/5/2026
they are very welcoming, kind, intelligent, courteous, and professional
Lisa Gaudreau
7/6/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
East Hampton, CT
Barbie D|2024 GMC Canyon
Confirmed Service Customer
8/5/2026
Okay, except we tried to drop off our vehicle on a Sunday afternoon for Monday service, and found the lot was completely blocked off? Very frustrating, considering how valuable time is for everyone! This needs to be addressed!
Michael Nickerson
8/8/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Exeter, RI
Charles H|2021 GMC Acadia
Confirmed Service Customer
6/19/2026
Excellent service reps that always give sage and affordable guidance.
Lisa Gaudreau
6/21/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brustolon Buick GMC, INC.. If you have any further questions, please give us a call. We're always happy to help!
Westerly, RI
Anthony B|2022 GMC 1500 Sierra
Confirmed Service Customer
7/31/2026
I have always been impressed by the Brewster group. Anytime I need repair service. They get it done in a timely manner and the quality of the work that they've performed has always been good.
Lisa Gaudreau
8/1/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Mashantucket, CT
Kathy C|2026 GMC Terrain
Confirmed Service Customer
5/15/2026
Always makes me feel like a valued customer.
Lisa Gaudreau
5/17/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brustolon Buick GMC, INC.. If you have any further questions, please give us a call. We're always happy to help!
Stonington, CT
Newell S|2023 Buick Encore GX
Confirmed Service Customer
6/12/2026
very prompt, friendly, and professional
Michael Nickerson
6/13/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Mystic, CT
Stephen R|2026 GMC Sierra 1500
Confirmed Sales Customer
8/5/2026
Worst experience. I ordered a truck. Was told 2 months. I did not haggle on price nor did I haggle on trade in value on old GMC. Car was 1 month late. No communication from dealership unless I chased. Was told I could finally pick up new truck with personal check. Then told I could not. I can’t believe there has been no apology from dealership or any effort made to keep me as a future customer. This was a very bad consumer experience.
Luis Vides
8/6/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Mystic, CT
Melanie D|2021 Chevrolet Trailblazer
Confirmed Service Customer
6/26/2026
Able to take the vehicle right away
Michael Nickerson
6/28/2026
Thank you for your support and positive feedback! We're glad we could help and look forward to serving you again.
Gales Ferry, CT
Linda J|2023 Buick Enclave
Confirmed Service Customer
6/26/2026
My second time there, both very good!!
Lisa Gaudreau
6/28/2026
Thank you so much for your kind words and continued trust! We're thrilled to hear that your experience has been consistently excellent, and we truly appreciate your feedback. We look forward to continuing to assist you with your vehicle needs!
North Franklin, CT
Richard G|2009 Chevrolet HHR
Confirmed Service Customer
7/8/2026
Excellent people to deal with
Joseph Moniz
7/10/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brustolon Buick GMC, INC.. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Canterbury, CT
John M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
7/11/2026
great service, quick service.
Lisa Gaudreau
7/13/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brustolon Buick GMC, INC.. If you have any further questions, please give us a call. We're always happy to help!
Groton, CT
Michael S|2024 GMC Canyon
Confirmed Service Customer
8/31/2026
They did a great job, giving the needed assistance from Lisa and all the work they have done. I could not be happier.
Lisa Gaudreau
9/1/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
East Hampton, CT
Charles H|2021 GMC Acadia
Confirmed Service Customer
2/4/2026
Everyone was friendly but charging a shop supply fee on top of the oil change price is excessive and insulting to the customer.
Joseph Moniz
2/5/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Westerly, RI
Claudia L|2025 Buick Encore GX
Confirmed Service Customer
2/23/2026
Couldn’t have been better! Pleasant staff, inviting furniture for waiting, and fabulous coffee machine. Oh, great job on the car!
Stonington, CT
Geoffrey C|2016 GMC Terrain
Confirmed Service Customer
5/8/2026
A pleasure to do business with.
Lisa Gaudreau
5/10/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Mystic, CT
Thomas S|2026 Buick Enclave
Confirmed Sales Customer
5/29/2026
Jim Cipriano treated me fairly on this car purchase and my last one. Your dealership has a friendly environment. All details ironed out on the car purchase.
James Cipriano
5/30/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Clinton, CT
Maurice C|2022 Chevrolet Camaro
Confirmed Service Customer
6/24/2026
Always great service and friendly technicians
Joseph Moniz
6/25/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Groton, CT
Kimberly A|2024 Buick Encore GX
Confirmed Service Customer
8/19/2026
Staff is always friendly and helpful Service is great
Joseph Moniz
8/20/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brustolon Buick GMC, INC.. We're glad to hear you found our staff was always friendly and helpful! If you have any further questions, please give us a call. We're always happy to help!
Ledyard, CT